Miso Funky Terms and Conditions

This section is designed to give you the 411 on how we roll it at miso towers.

Our number one aim is to make your crafty dreams come true. We will pursue your dream as far as we can and work on the ethic that if we would not be happy with it ourselves, then you certainly wouldn't be. We will never send an item out to you that we would not be proud to wear or use ourselves.

Whilst every care is taken to pack up your fabulous new purchase, we can't take any responsibility for what happens in transit. Much as we'd love to, we don't have any control over Royal Mail, so if you want to insure your goods, or get a guaranteed (by the Post Office) delivery date, then we suggest that you select a postal method such as Recorded or Special Delivery. Simply specify your choice when you contact us and we will accommodate it wherever possible.

Having said that, you need to bear in mind that we ain't multi-billionaires and are not in this for the money and as such, in the event of any returns, then you must cover the postage costs.

Once you have made a purchase, we will ship it as soon as we can, usually within 24 to 48 hours, however you should allow 7 to 14 days for delivery. If there are any delays further than this, we will inform you of such by email. All payments for both goods and postage must be received by miso funky before your order is dispatched. If you are ordering a custom item, then please ask for a time scale for completion which will be agreed with you before payment is made.

Items will be sent First Class Royal Mail Recorded Delivery within in the UK and First Class Air Mail internationally. For guidelines on shipping times, please see here.

Most of the beautiful things on our site are handmade, either by our own fair paws or by our trusted suppliers. With that in mind, colours and textures may occasionally vary slightly from those depicted, depending on what wools, materials, beads, etc we have in stock. Items are also not pictured to scale. If you have a particular fabric or yarn in mind, then be sure to tell us so we can let you live the dream! Vintage items are obviously not made by ourselves, but collected on our global travels for your delectation. Customised items are marked as such also.

If we do not have an item in stock, we will endeavour to make you one from scratch, where possible. Just remember this may take longer. So give us some notice of what you want and we will give you an indication of a timescale for delivery. It is unavoidable that occasionally an item will be listed as in stock when it is already purchased - in these circumstances, we will contact you to provide an alternative or refund.

Because each item is personalised, then we cannot make a refund for an item that is simply not wanted. Only if there is a major defect can we refund any monies paid, and then, as above, the postage costs will be retained by miso funky.

We won't sell information about you or your purchases to anyone else. Unless you sign up to our mailing list, then we won't contact you. If you make a purchase or book a stall, then we will add you to our mailing list. If you don't want to be on our mailing list, then tell us and we will take you off it.

Please note that once you make a purchase, you have entered into a legally binding contract with us. We say this for your protection as well as for ours. For more information on your consumer rights, visit here.

By making your purchase, then you agree to be bound by these terms and conditions - if you have any queries, then please make them known before you make your purchase.

Finally, thank you for your interest in miso funky - always aiming to funkify your life!